Cancellation & Refund Policy

1. Escrow Token & Advance Protection Protocol

When you book a relocation through PackersMoversCompare.com, any advance payment or booking token is processed securely through our verified banking integration (Razorpay) and placed in an intermediary escrow holding account.

The booking deposit is not transferred directly to the Mover Partner until the scheduled moving day when the service team arrives and completes pre-packing verification. This prevents fraudulent upfront fee collections and ensures movers honor their quoted prices.

2. Customer Cancellation Schedule

• Cancellation more than 48 hours prior to pickup time: Eligible for an immediate, full 100% refund of the booking token to the original payment source. No cancellation charges apply.
• Cancellation between 24 and 48 hours prior to pickup time: 80% refund of the booking token. The remaining 20% is released to the scheduled mover as partial compensation for slot blocking and schedule management.
• Cancellation within 24 hours of pickup time: 50% refund of the booking token, as the mover partner has already committed labor, packaging materials, and transport routes.
• Rescheduling: Free date and time rescheduling is permitted up to 24 hours prior to the move, subject to availability of the chosen Mover Partner.

3. Mover-Initiated Cancellation or No-Show

If a Mover Partner fails to report to the scheduled pickup location or cancels an accepted booking for any reason:

• The customer is guaranteed a 100% unconditional refund immediately processed.
• Our automated matching engine triggers an emergency SOS relocation request to other top-rated, KYC-verified movers in your city.
• PackersMoversCompare.com provides a flat ₹500 courtesy convenience voucher toward the replacement move.
• The defaulting Mover Partner faces disciplinary de-listing and forfeiture of platform rating.

4. Transit Disputes & Milestone Holding

In the event of physical damage, broken inventory, or severe transit delays, customers must lodge a ticket on their Move Radar / Account portal within 48 hours of delivery:

• Our automated escrow protocol places any pending payments or security deposits on administrative freeze.
• Movers must furnish their original Lorry Receipt (LR) copy, pre-move packing checklist, and transit insurance docket.
• Platform mediation ensures insurance claims are initiated with national underwriters within 72 hours.

5. Refund Processing Timelines

All refunds approved by the platform are processed via the original payment rail (UPI, Net Banking, Credit/Debit Card) in full compliance with RBI regulations:

• UPI / Instant NetBanking: Typically credited within 24 to 48 hours.
• Credit / Debit Cards: Typically credited within 3 to 5 banking days, depending on your issuing bank.
• Refund confirmation reference numbers (ARN / RRN) will be delivered to you via SMS and email.

6. Contact Support for Refund Inquiries

To initiate a cancellation or track the status of an ongoing refund request, visit your Customer Account or reach out to our accounts desk: